XperteSolutions (hereinafter referred to as "Parent") AND
you (hereinafter referred to as "Customer")
HAVE
entered into a Customer Master Agreement effective from
October 31, 2021 of which this "Customer Hosting Product
Agreement" is a part.
WHEREAS Parent provides Web, Virtual Private Server (VPS)
and Email Hosting Services;
WHEREAS the Customer wishes to place an Order for Web, VPS
and/or Email Hosting Services ("Hosting Order") through the
Parent;
NOW, THEREFORE, for and in consideration of the mutual
promises, benefits and covenants contained herein and for
other good and valuable consideration, the receipt, adequacy
and sufficiency of which are hereby acknowledged, Parent and
the Customer, intending to be legally bound, hereby agree as
follows:
1. Rights of Parent
While certain attributes of the Hosting Order may consist of
unlimited resources, Customer recognises that the Hosting
Order is a shared hosting service, and that the Parent has
the right in its sole discretion to apply any hard limits on
any specific attribute or resource on the Hosting Order at
any given time without notice in order to prevent
degradation of its services, or incase of any breach or
violation or threatened breach or violation of this
Agreement, or incase Parent learns of a possibility of
breach or violation of this Agreement which Parent in its
sole discretion determines to be appropriate, or to protect
the integrity and stability of the Parent Products and the
OrderBox, or to avoid any liability, civil or criminal, on
the part of Parent and/or Service Providers, or for any
other appropriate reason. The Customer agrees that Parent
and Service Providers, and the contractors, employees,
directors, officers, representatives, agents and affiliates,
of Parent and Service Providers, are not liable for loss or
damages that may result from any of the above.
2. Terms of Usage
Customer, or its contractors, employees, directors,
officers, representatives, agents and affiliates and
OrderBox Users, either directly or indirectly, shall not use
or permit use of the Hosting Order, in violation of this
Agreement, and for any of the activities described below -
A. General Terms
(1) For any unacceptable or inappropriate material as
determined by Parent in its sole discretion, including but
not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers,
Pirated Software/Warez, Image Hosting Scripts (similar to
Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP
Scanners, Bruteforce Programs/Scripts/Applications, Mail
Bombers/Spam Scripts, Banner-Ad services (commercial banner
ad rotation), File Dump/Mirror Scripts (similar to
rapidshare), Commercial Audio Streaming (more than one or
two streams), Escrow/Bank Debentures, High-Yield Interest
Programs (HYIP) or Related Sites, Investment Sites (FOREX,
E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid
Scheme), Sale of any controlled substance without prior
proof of appropriate permit(s), Prime Banks Programs,
Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment
oriented sites, Hacker focused sites/archives/programs,
Sites promoting illegal activities, Forums and/or websites
that distribute or link to warez/pirated/illegal content,
Bank Debentures/Bank Debenture Trading Programs, Fraudulent
Sites (Including, but not limited to sites listed at
aa419.org & escrow-fraud.com), Mailer Pro.
(2) Use over 25% of system resources, including but not
limited to Memory, CPU, Disk, Network, and Bandwidth
capacity, for longer than 90 seconds in any consecutive 6
hour period.
(3) Execute long-running, stand-alone, unattended
server-side processes, bots or daemons.
(4) Run any type of web spiders or indexers.
(5) Run any software that interfaces with an IRC (Internet
Relay Chat) network.
(6) Run, host, or store any P2P client, tracker, software,
server, files, content or application, including bittorrent.
(7) Participate in any P2P or file-sharing networks.
(8) Use excessive resources which in the Parent's sole
discretion result in damage or degradation to the
performance, usage, or experience of OrderBox, other users,
other orders, and any of Parent's services.
(9) Use the email service for sending or receiving
unsolicited emails.
(10) Use the email service for sending or receiving emails
through automated scripts hosted on your website. For
sending out promotional emails, email campaigns, etc., we
recommend using the Mailing Lists feature rather than using
your email account. Upon detection of such mails going
through the regular mailing system, such mails will get
classified as spam even though the recipient might have
opted in for receiving such mails. This would lead to
immediate cessation of mail sending capabilities for the
user or the domain name. Frequent violation would lead to
permanent suspension of the domain name.
(11) Sending mails to invalid recipient email addresses. On
receipt of too many bounce back messages due to invalid
recipient email addresses, the user sending such mails would
get blocked. Frequent violation would lead to permanent
suspension of the domain name.
(12) Sending mails from an email address that is not valid
and which results in triple bounces would result in
suspension of the user sending such mails. Frequent
violation would lead to permanent suspension of the domain
name.
(13) Send emails with malicious content. Such emails could
be emanating from user(s) whose machine(s) are infected with
a virus or malware and such activity could be happening
without the user(s) knowledge or user(s) could be
unknowingly sending out emails whose receivers may deem them
as unsolicited.
(14) Run cron entries with intervals of less than 15
minutes.
(15) Engage in any activities related to purchase, sale or
mining of currencies such as Bitcoin.
B. Web, Email Hosting Specific terms
(1) As a backup/storage device for small business websites.
(2) Run any gaming servers.
(3) Store over 100,000 files for small business website.
(4) Constantly create and delete large numbers of files on a
regular basis, or cause file system damage.
(5) Run any MySQL queries longer than 15 seconds.
(6) Divide Multi-Domain Hosting Orders into smaller packages
to resell. Multi-Domain Hosting Orders can only be used by a
single Company or Customer to host websites that are fully
owned by them. Certain relevant Documents, other than domain
name whois details, with respect to company and domain
names/website ownership will need to be presented when
requested. Having the same whois details for all domain
names in your Multi-Domain Hosting Order will not be enough
to substantiate ownership.
(7) Store a large number of media files (audio, video,
etc.), wherein the limit is at Parent's sole discretion.
(8) Send over 100 messages per hour per user and/or 300
messages per hour for a domain name. Receive a high volume
of emails, by a user or domain name, in any given period of
time.
(9) Purchase/use a Dedicated IP Address without installing
an SSL Certificate.
(10) Violate the above Terms of Usage for a Hosting Order
which comprises of the Do-It-Yourself website builder
powered by Jigsy.com.
(11) Use more than 50% of the website's disk space used by
your Hosting order for storing emails.
(12) Use a WHMCS license issued by the Parent with any
product/service other than the one for which it was issued.
(13) Store more than two website backup files.
(14) Use more than 5GB per database.
C. Backup Policy
You are solely responsible for backing up any data
associated with your hosting packages. We strongly recommend
that you take periodic backups and store them in a separate
location in the event that you need to restore your data for
any reason. We do not maintain any backups so You are
responsible for backing up any data associated with your
hosting packages.
D. Backup Policy for Digitizing websites
We maintain digitizing websites backup on every 7 days only
those customers monthly maintenance package with us. we take
full website backups but we don't maintain any kind backup
of digitizing orders attachment files upload folder. We
don’t have any backup solution at the moment for digitizing
orders attachment files upload folder. Yet, we strongly
recommend that you maintain a remote backup to avoid any
hassles during any ill-fated incident. it is not possible
for us we download high volume of data in local machine
digitizing orders attachment files upload folder. incase of
any damage we can recover full website backup with database
but digitizing orders attachment files upload folder is not
included in our backup policy.
E. Pricing for Dynamic Digitizing Hosting Package.
we charge dynamic digitizing hosting @1200 pkrs per GB and
Package starts from 10GB
F. Money-back Guarantee
The Company offers a thirty (30) day money- back guarantee
for shared, VPS, and reseller hosting services only. If you
are not completely satisfied with these hosting services and
you terminate your account within thirty (30) days of
signing up for the Services, you will be given a full refund
of the amount paid for hosting. This money-back guarantee
only applies to fees paid for hosting services and does not
apply to any fees for any additional products or services.
G. Billing Payment Method
we inform to our all customers we dont take any online
payments such as paypal 2checkout or any other payment
online method. we accept billings only in bank account
transfer and account details provide with our authorized
person with our our company official email.
H. Additional Terms
a. WordPress Hosting:
Wordpress Hosting uses a specialized server configuration to
deliver an optimized WordPress hosting experience. Due to
this custom configuration, the following additional terms
apply to Managed Wordpress Hosting accounts:
(1) Wordpress Hosting is intended only for use with the
WordPress software platform. The use of Wordpress Hosting
with any non-WordPress related software is unsupported and
such use may not operate in accordance with the description
of the service.
(2) Some WordPress add-on software is designed to function
only on specific server configurations. Before installing
any such software, customers are advised to contact
Technical Support to ensure the desired add-on software will
function in the Wordpress Hosting environment.
XperteSolutions will not be responsible for losses of any
kind or downtime resulting from the installation of
incompatible add-on software.
(3) Domain names hosted on Wordpress Hosting servers must
use XperteSolutions name servers for DNS resolution.
(4) We reserve the right to deny customer requests for
changes to the standard Wordpress Hosting configuration when
we believe, in our sole discretion, that such changes to the
configuration will severely inhibit the performance of the
server.
(5) By installing WordPress, Subscriber acknowledges and
agrees to (1) the Automattic Terms of Service located at
(https://en.wordpress.com/tos/) with respect to Subscriber's
use of all Automattic products and services; and (2) the
Automattic Privacy Policy located at (http://automattic.com/privacy/),
including without limitation, Automattic's collection of
Subscriber's data in accordance with the terms of its
Privacy Policy.
For purchase of any product visit our hosting website:
https://xpertesolutions.supersite2.myorderbox.com/
